Support
Find answers to common questions about InnerSight, or get in touch with our team.
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We respond within 1–2 business days.
Frequently Asked Questions
Can InnerSight or anyone else read my journal entries?
No. Your journal entries are encrypted on your device before they are stored. We never have access to the key that unlocks them — only you do. This means nobody at InnerSight can read your entries, even if they wanted to.
What happens to my writing when I use Iris?
When you tap Ask Iris, your journal content is shared with our AI provider to generate a response. Our AI provider operates under a strict no-training policy — your writing is never used to train AI models. Once the session is complete, no conversation data is retained.
I forgot my passphrase. Can I recover my entries?
Unfortunately, no. Your passphrase is never sent to our servers — it lives only on your device. This is what makes InnerSight truly private, but it also means we cannot recover it for you. If you forget your passphrase, you will need to reset the app and start fresh. We strongly recommend storing your passphrase somewhere safe.
My entries aren't syncing or loading. What should I do?
First, make sure you have an active internet connection and are signed in to the correct account. Then try closing and reopening the app. If the issue persists, ensure you are entering the same passphrase you used when you first set up InnerSight — entries are encrypted per passphrase, so a different passphrase will not decrypt existing entries. If you're still having trouble, contact us at support@innersightjournal.com.
Can I export my journal entries?
Yes. InnerSight Pro includes PDF export for your entries. You can export individual entries from the entry detail screen. Free plan users can upgrade to Pro to unlock this feature.
How do I cancel my InnerSight Pro subscription?
InnerSight Pro is billed through Apple's App Store. To cancel, go to your iPhone Settings → tap your name → Subscriptions → InnerSight → Cancel Subscription. Your Pro access will continue until the end of the current billing period.
How do I delete my account and all my data?
You can delete your account from the Account screen inside the app. This will permanently delete your profile and all stored (encrypted) data from our servers. Because your entries are encrypted and we don't hold the key, deletion is complete and irreversible. If you need help, email us at support@innersightjournal.com.
I have a question that isn't answered here. What should I do?
Reach out to us directly at support@innersightjournal.com. We aim to respond within 1–2 business days. Please include your device model, iOS version, and a description of the issue so we can help you as quickly as possible.